Shipping policy
Last updated: 29 October 2026
This policy applies to all orders placed with Stair Yard UK, a trading name of Express Matting Services Ltd, through stairyard.co.uk. It does not affect your statutory rights under UK consumer law.
Summary
| Where we deliver | All addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland), including the Scottish Highlands and islands, the Isle of Wight and the Isles of Scilly |
| Where we do not deliver | Outside the United Kingdom, including the Republic of Ireland, the Channel Islands and the Isle of Man |
| Ships from | Burnley, Lancashire, United Kingdom |
| Delivery cost | Free on every order, with no minimum spend |
| Currency | Pounds sterling (GBP) |
| VAT | Included in all prices at 20% |
| Order cut-off | 2pm (UK time), Monday to Friday |
| Handling time | 1 to 2 working days |
| Transit time | 1 to 2 working days after dispatch |
| Total delivery time | 2 to 4 working days from a working-day order placed before 2pm |
| Tracking | Emailed to you when your order is dispatched |
Delivery area
We deliver to every address in the United Kingdom, including Northern Ireland, the Scottish Highlands and islands, the Isle of Wight and the Isles of Scilly. We do not deliver outside the United Kingdom. The checkout only accepts United Kingdom delivery addresses.
Delivery cost
Delivery is free on every order to every United Kingdom address, whatever the size, weight or value of the order. There are no surcharges for remote postcodes, long lengths or heavy items. The total shown at checkout is the total you pay.
Prices, VAT and currency
All prices are shown and charged in pounds sterling (GBP) and include VAT at 20%. No customs duty or import charges apply, because all orders are sent from and to the United Kingdom.
Order cut-off and handling time
Orders placed before 2pm (UK time) on a working day are dispatched within 1 to 2 working days. Orders placed after 2pm, at weekends or on UK bank holidays are processed from the next working day. Working days are Monday to Friday, excluding UK bank holidays.
Transit and total delivery time
After dispatch, delivery takes 1 to 2 working days. This gives a total delivery time of 2 to 4 working days for an order placed before 2pm on a working day. Delivery times are estimates, not guaranteed delivery dates.
Carriers and how your order is sent
Orders are sent with a tracked courier service chosen for the size and weight of the items. Long or heavy items, such as handrails, stair treads, timber lengths, doors and large flooring orders, may be sent on a pallet or two-person delivery service. These deliveries are made to the kerbside or ground floor, so please make sure there is suitable access and someone at the address to receive the goods.
Order confirmation and tracking
You will receive an order confirmation email when you place your order, and a dispatch email with your tracking details when your order is handed to the carrier. You can also see the status of your order by signing in to your account.
Changing your delivery address
If you need to change your delivery address, email sales@stairyard.co.uk or call 01282 270214 with your order number as soon as possible. We can change the address at no cost until your order is dispatched. Once an order has been dispatched we cannot redirect it.
Cancelling before dispatch
You can cancel your order free of charge at any time before it is dispatched. See our Order Cancellation Policy.
Late deliveries
If your order has not arrived within 2 working days of the expected delivery date, check your tracking details and then email sales@stairyard.co.uk with your order number. We will investigate with the carrier and send a replacement or refund you if the parcel is lost.
Damaged, missing or incorrect items
Please check your delivery when it arrives and note any visible damage on the carrier's delivery record if you can. If an item arrives damaged, faulty, incorrect or missing, email sales@stairyard.co.uk with your order number and photos of the item and packaging, ideally within 48 hours of delivery. We will send a replacement or give you a full refund, and we cover any return cost. Reporting quickly helps us resolve the problem with the carrier, but it does not limit your statutory rights. Full details are in our Return and Refund Policy.
Delivery restrictions
- We deliver to United Kingdom addresses only.
- Pallet and two-person deliveries need vehicle access to the address.
- Glass balustrade panels are sent in protective packaging and must be checked on delivery before being signed for, where possible.
Contact us
| Trading name | Stair Yard UK |
| Legal entity | Express Matting Services Ltd |
| Company number | 07000887 (registered in England and Wales) |
| VAT number | GB987256073 |
| Registered and trading address | Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom |
| sales@stairyard.co.uk | |
| Phone | 01282 270214 |
| WhatsApp (photos and measurements) | 07822 012977 |
| Opening hours | Monday to Friday, 08:30 to 17:00 (UK time), excluding UK bank holidays |
| Response time | We reply to emails within 1 working day |